Do you ever wish you could just take a break from running your business and let it run itself? Unfortunately, a business is like a baby and generally needs attention and care – even if you have great employees to help you.
Luckily there are numerous services available that can help you streamline the way your business runs and help you work smarter, not harder. We’re going to give you some insight into some of the latest tools and software that you can adopt to help your business run smoother, allowing you to possibly take a much-needed vacation!
Keep reading for more information!
VoIP Phone Services
VoIP stands for Voice over Internet Protocol and this service is a great alternative to your standard phone service. Choosing to switch to a VoIP service means that you (and your employees) can work smarter anywhere that has an internet connection. This means that you will be able to take and make phone calls while you are away from the office and not worry about missing important business opportunities.
Generally speaking, VoIP services are reliable and less expensive than a traditional phone line, allowing you to make international calls if needed, at no extra cost. Additionally, setting up a VoIP phone is very simple, requiring very little technical knowledge.
Because there are so many types of VoIP services, it is easy to get roped into paying for more features than you need. The easiest way to choose the right service for your company is to glance through a VoIP phone service buyer’s guide. Be realistic in the features you need currently to save on costs as you can generally add any extras as your business grows.
Increase Your Sales Conversions
The whole point of being in business is to make money and you can’t make money if your sales team isn’t closing the deal. To help your sales team close the deal, they need proper training.
Part of proper training is to understand how to build relationships with leads. Some of the best ways to do this can include taking notes during phone conversations with potential buyers, reviewing the notes before meetings, and ultimately letting your sales team sell themselves to the buyer.
Once your entire sales team has been properly trained on how to close the deal, you notice that your business runs much smoother, allowing you to step away as needed and not work quite as hard but work smarter. Overall, it is trusting that your sales team can keep converting leads into closed deals which keeps money in your pocket!
One of the easiest ways to streamline your business is to utilize an ETL platform. ETL stands for extract, transform, and load. These platforms will allow you to take data from all sources of information, store it, and transform it into a usable format.
This basically allows for all members of your team to access data as needed without having to spend precious manhours searching for particular pieces of information.
Aside from transforming data into usable formats, a data warehouse will allow you to look at information spanning over a large period of time. This makes it easier for you to analyze important data and make the best decisions possible for your business without struggling to piece together bits of information.
Have you ever sent an email only to receive no response? At this point, you’d probably pick up the phone and call that team member to find out what’s going on. All too often, an important email can be overlooked or accidentally deleted.
On the other hand, text messages between team leaders and employees can feel as though they become too personal.
An excellent way to avoid these issues is to choose a team chat service. There are several of these types of services but the general idea is that they are easy to use applications that allow for mass messages to be sent to all team members, a small group, or directly to the person you need to speak with.
These apps are great especially if you happen to have remote team members or need to collaborate on projects with people in different time zones. It also can help remote team members feel more included in the office culture.
Opt For Live Chat Customer Service
Another way to help keep your team members productive is to help limit the time that they spend answering redundant questions about your products. Most customers want to talk to someone directly when they have a question or issue and sometimes that’s just not possible on the phone.
One of the easiest ways to avoid this is by offering a chat service on your website that connects users to customer service representatives. These employees can attend to several chats at once which will keep customers happy and the need to hire extra help at a minimum.
Additionally, you may see a better conversion rate from potential customers to actual buyers when the help they need is available quickly.
Help Your Employees Help You
The biggest hurdle in streamlining your business is providing your employees with the tools they need to be successful and limit their need for constant guidance or oversight from you. Utilizing the tools that are mentioned in this article will be a great start to streamlining your business and making employees more effective.
You will find that implementing one or all tools will help you become a better boss, see better profit margins, and maybe even take a break from the constant hassle of running your business!